The Information Systems Group provides computing support for faculty, staff and students of EAS.

• Consulting with ISG prior to hardware purchases

  It is very important to consult with the ISG staff prior to your purchase, so you can be sure that the system you wish to acquire is supported and it is the correct hardware and software upon your necessities.

  Inventory-moving computers

  You are welcome to move systems yourself as long as you please inform the ISG where they are going to be located and whether that system will remain on our network or not. Keeping track of active systems for security and network accessibility is a must and we appreciate your help.

  What is a Teacup?

  It is a Problem Report interface used by the ISG staff to track computing problems within the EAS department. When a PR is submitted it goes directly to the ISG staff where it will get assigned to the appropriate technician for prompt resolution.

  How to submit a Problem Report?

  To submit a PR go to the home page and click on the TEACUP button. It will take you to a short form where you fill out the following:

  1. Select your name from the drop down menu
  2. Enter a short synopsis of the problem
  3. Enter a detailed description of the problem (If you are a student you should list your faculty advisor in the drop down menu and include     your name, email address, phone number, and office location -building and room number- in the PR so that we can get in touch with you.)
  4. Select the owner of the equipment ( if you don't know the name, select "Department")
  5. Select your operating system
  6. click on Submit

  When you submit a PR an email with a PR # assigned to it (example: PR 2003040108) will be sent to the name selected in the first drop down. You can use that PR number to track your request in the future. This way there will not be a need to re-submit the same problem. Just refer to the PR # that was assigned to the problem in any future email with ISG.

  Are there general student use computers available?

  Yes, There is a system located in the EAS library which has the departmental standard applications (i.e, Office 2003, SecureCrt, Winscp, Acrobat Reader, Matlab,etc.) There are also computers in lab L1110 that is open to all EAS students. These machines are formatted on Windows XP with the standard departmental load. Also, room 1221 has available PCs for students. For more information, click here.

  Are there computers available for visitors?

  Visitors may use the EAS library computer or use their personal laptops within the GT wireless services. If the wireless network is intended to use, please contact the ISG staff for temporary account assignations.

  Where can I access the wireless network in EAS? 

  There is wireless network access on all floors of the ES&T building. More information can be found at the lawn website.